A Long-Term Solution to Improving Lifeline Verification Process

Some of the issues raised about the Lifeline Verification process during a recent Public Utilities Commission (PUC) open meeting highlight the need to work toward long-term modifications to streamline the process. This would be an opportunity to look at simplifying the process to address customer confusion in complying with the verification survey and eliminate administrative challenges for customers and telcos.  

One issue of particular concern for some of our member companies is the requirement that recipients who lose their Lifeline credits must provide proof of eligibility before being allowed to re-enroll for the Lifeline credits with the same carrier for one year. There is no doubt there are other issues that should be given serious consideration, such as the possibility of verifying eligibility through state agencies responsible for administering qualifying programs.

In the coming months, the MTA will explore potential opportunities to improve on the process by working with state agencies and other interest parties for long-term solutions.

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